Overview of role

Location: Liverpool

As an experienced Operational Applications Services Analyst, you will be responsible for, the continual delivery of services, support, maintenance, and assisting in projects in relation to our operational applications.

You will be operating as part of a team of application service analysts delivering related services and supporting the underpinning applications in the portfolio as well as ensuring services are continually developed & improved.

You are expected to ensure that an effective support service is provided across the portfolio and ensuring they have sufficient base knowledge in other systems to do this. Operational Applications Services Analysts will have specific technical knowledge in SAP and significant experience managing and troubleshooting technical issues.

Key Accountabilities

Technically proficient with SAP and have a broad knowledge of core software maintained within our Service Portfolio.

Guide and manage associated technologies to keep products supported, maintained, and updated

Assist in requirements gathering and provides design guidance for mid to large sized operational projects.

Jointly responsible for managing, development, customizations, and integrations to meet the business needs with associated software within the service portfolio.

You must be able to successfully communicate information to both internal and external teams.

Participate with implementation delivery teams to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.

Maintain knowledge of third-party software vendors to leverage complementary offerings and effectively compare solutions.

Provide current best practices and solution alternatives as part of functional or technical design documents.

Continually update supporting documentation within the application portfolio.

The Right Person

Required Skills

• 3+ years’ experience of maintaining and supporting software applications.
• Experience implementing and configuring software for users.
• Demonstrable expertise in maintenance of Business Rules and Business Configuration.
• Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
• Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills. 
• Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration, and system integrations. 
• Building and configuring of business workflows.
• Schedules work to be done and follows up to ensure completion within deadlines.

Preferred: 

• Skilled in functional and technical design. 
• Experience with Microsoft products (e.g., Office 365, SharePoint, etc.).
• Experience with SAP.