Overview of role
📍 Location: Liverpool, Merseyside
💰 Salary: £38,400pa
🏢 Hybrid Working: On average 2 days in the office per week (subject to business requirements)
📆 Full-time, Permanent
We’re looking for an experienced Accounts Receivable Team Leader. This is a key role within the Accounts Receivable team, providing essential support to the AR Manager and the wider team. The role is responsible for delivering an effective receivables service by supporting and leading Accounts Receivable team members in the collection of invoices, in line with the Grocery Accounts Receivable Policy across all relevant group businesses.
✨ Why Join Us?
We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
✅ Competitive Benefits Package including:
💼 Competitive Salary
🌴 Generous Leave – 25 days holiday + bank holidays
🚗 Free Onsite Parking
💙 Employee Assistance Programme
🩺 Health Scheme
🌟 Holiday Purchase Scheme
💰 Pension Scheme
🛒 Onsite Shop
👓 Eyecare Vouchers
🚴 Cycle to Work Scheme
🏆 Loyal Service Awards
👥 Employee Referral Scheme
🍕 Discounts on groceries, holidays and more.
Key Accountabilities
As an Accounts Receivable Team Leader you will support several functions across the Accounts Receivable process for multiple grocery businesses, with responsibility for period‑end closure and reporting. The role also includes providing cover for the Accounts Receivable Manager when required, as well as supporting and guiding Accounts Receivable Advisors in their day‑to‑day activities.
✔️ Support the operational management of the AR Advisors, including day-to-day workload allocation, prioritisation and keeping activity on track.
✔️ Lead regular account reviews and reporting, compiling weekly/periodic KPI updates, providing clear updates to the AR Manager and highlighting risks/issues as they arise.
✔️ Drive timely and effective debt collection, ensuring the team delivers collection of invoices/credit notes/debit notes and reconciles customer accounts.
✔️ Manage overdue debt, including periodic ledger reviews and proactive follow-up activity to reduce aged balances.
✔️ Act as escalation point for complex team/customer issues, resolving queries promptly (e.g. delivery, pricing, audit-related queries).
✔️ Ensure strong compliance, controls and audit readiness, including collating, reviewing and submitting required information for auditors
✔️ Support performance and development, including involvement in objective setting, conducting Impact Conversations, and supporting performance plans where needed
✔️ Be the primary contact for relevant Grocery businesses, ensuring all tasks and deadlines Provide cover and flexibility across the AR leadership team, including covering the AR Manager when required, covering other Team Leaders, and operating across multiple grocery businesses and ERPs.
The Right Person
Essential
✔️ Proven experience leading or supervising a team within an Accounts Receivable or credit control environment.
✔️ Strong working knowledge of end‑to‑end Accounts Receivable processes and controls.
✔️ Experience working with ERP systems, ideally SAP and/or Microsoft D365.
✔️ Good understanding of credit management, debt collection and dispute resolution.
✔️ Strong communication skills, with the ability to liaise effectively with internal stakeholders and external customers.
✔️ Ability to prioritise workloads, make sound decisions and manage competing deadlines.
✔️ Experience producing and interpreting reports and KPIs to monitor performance and identify risk.
✔️ Confident working in a large team environment, supporting and developing others.
✔️ Intermediate Excel skills and good attention to detail.
✔️ Analytical and proactive approach to resolving issues and improving processes
Desirable
✔️ Experience working across multiple business units or entities.
✔️ Exposure to audit processes and internal control requirements
✔️ Coaching or training experience.
✔️ A continuous improvement mindset.