Overview of role
📍 Location: Liverpool, Merseyside
💰 Salary: £40,000 - £47,500 per annum - experience dependent
🏢 Hybrid Working: On average 2 days in the office per week (subject to business requirements)
📆 Fixed Term for 12 months
As an experienced Operational Applications Services Analyst, you will be responsible for, the continual delivery of services, support, maintenance, and assisting in projects in relation to our operational applications.
You will be operating as part of a team of application service analysts delivering related services and supporting the underpinning applications in the portfolio as well as ensuring services are continually developed & improved.
You are expected to ensure that an effective support service is provided across the portfolio and ensuring they have sufficient base knowledge in other systems to do this. Operational Applications Services Analysts will have significant experience managing and troubleshooting technical issues.
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✨ Why Join Us?
We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
✅ Competitive Benefits Package including:
💼 Competitive Salary
🌴 Generous Leave – 25 days holiday + bank holidays
🚗 Free Onsite Parking
💙 Employee Assistance Programme
🩺 Simply Health Scheme
💰 Pension Scheme
🛒 Onsite Shop
👓 Eyecare Vouchers
👥 Employee Referral Scheme
🍕 Discounts on groceries, holidays and more.
Key Accountabilities
✔️ Technically proficient with a broad knowledge of core software maintained within our Service Portfolio.
✔️ Guide and manage associated technologies to keep products supported, maintained, and updated
✔️ Assist in requirements gathering and provides design guidance for mid to large sized operational projects.
✔️ Jointly responsible for managing, development, customizations, and integrations to meet the business needs with associated software within the service portfolio.
✔️ You must be able to successfully communicate information to both internal and external teams.
✔️ Participate with implementation delivery teams to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.
✔️ Maintain knowledge of third-party software vendors to leverage complementary offerings and effectively compare solutions.
✔️ Provide current best practices and solution alternatives as part of functional or technical design documents.
✔️ Continually update supporting documentation within the application portfolio.
The Right Person
Required Skills
✔️ 3+ years’ experience of maintaining and supporting software applications.
✔️ Experience implementing and configuring software for users.
✔️ Demonstrable expertise in maintenance of Business Rules and Business Configuration.
✔️ Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
✔️ Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills.
✔️ Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration, and system integrations.
✔️ Building and configuring of business workflows.
✔️ Schedules work to be done and follows up to ensure completion within deadlines.
Preferred:
✔️ Skilled in functional and technical design.
✔️ Experience with Microsoft products (e.g., Office 365, SharePoint, etc.).