Job Title:  D365 Application Support Analyst

Overview of role

📍 Location: Liverpool, Merseyside

💰 Salary: £40,000 - £45,000 per annum
🏢 Hybrid Working: On average 2 days in the office per week (subject to business requirements)
📆⏳ Permanent

As an experienced ERP Application Support Analyst, you will be responsible for the continual delivery of services, support, maintenance, and assisting in projects in relation to our Dynamics 365.

You will be operating as part of a team of Application Support Analysts delivering related services and supporting the underpinning applications in the portfolio as well as ensuring services are continually developed & improved.

The role of the ERP Application Support Analyst is to resolve application usage issues and problem resolution within our agreed SLAs, this includes but not limited to:

✔️ Fixing ERP D365 operational issues.
✔️ Troubleshooting/resolving reported problems.
✔️ Assisting with the daily maintenance of the software within our application portfolio.
✔️ Escalation management to our 3rd party support teams.
✔️ Maintaining and updating our existing technical documentation within our application portfolio.
✔️ Performing required project support/development.

This role may also require out of hours support as well as performing additional duties as agreed with the Head of Application Support Manager.

✨ Why Join Us?

We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:

✅ Competitive Benefits Package including:

💼 Competitive Salary – £40,000 - £45,000pa
🌴 Generous Leave – 25 days holiday + bank holidays
🚗 Free Onsite Parking
💙 Employee Assistance Programme
🩺 Simply Health Scheme
🌟 Holiday Purchase Scheme
💰 Pension Scheme
🛒 Onsite Shop
👓 Eyecare Vouchers
🚴 Cycle to Work Scheme
⚡ Electric Car Scheme
🏆 Loyal Service Awards
👥 Employee Referral Scheme
🍕 Extra Slice Discounts

Key Accountabilities

As an D365 Aplication Support Analyst, your key responsibilities will include:

✔️ Technically proficient with Dynamics 365 and all associated technologies.
✔️ Guide and manage updates of D365 and associated technologies to keep the product in line with Microsoft guidelines.
✔️ Assist in requirements gathering and provides design guidance for mid to large sized Dynamics 365 projects.
✔️ Jointly responsible for managing, development, customisations, and integrations to meet the business needs within Dynamics 365.
✔️ Review design proposals and provide technical direction, including recommendations on the best technical route to meet these business requirements.
✔️ You must be able to successfully communicate information to both internal and external teams.
✔️ Participate with implementation delivery teams to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.
✔️ Maintain knowledge of third-party software vendors to leverage complementary offerings and effectively compare solutions.
✔️ Provide current best practices and solution alternatives as part of functional or technical design documents.
✔️ Provide additional technical support, as required, for other solutions within the application portfolio.
✔️ Continually update supporting documentation within the application portfolio.

The Right Person

We’re seeking a detail-oriented and proactive individual with:

✔️ 3+ years’ experience of Dynamics 365 F&O.
✔️ Experience implementing and configuring Dynamics 365 F&O.
✔️ Demonstrable expertise in maintenance of Business Rules and Business Configuration.
✔️ Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
✔️ Demonstrated analytical, problem-solving, organisational, interpersonal, communication skills.
✔️ Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration, and system integrations.
✔️ Building and configuring of business workflows.
✔️ Schedules work to be done and follows up to ensure completion within deadlines.

Ready to Apply?

If you're looking for a role where you can make an impact, we'd love to hear from you!

📩 Apply now and take the next step in your career!