Overview of role
📍 Location: Liverpool, Merseyside
💰 Salary: up to £70,000pa depending on experience.
🏢 Hybrid Working - 2 days in the office (subject to business needs)
📆 Permanent / Full Time
As Environmental Services Lead, you will own and govern the D365 environment, security, and platform strategy across the organisation. You will be accountable for ensuring the environment is secure, compliant, scalable, and aligned to enterprise standards, while providing leadership across BAU operations and transformation programmes.
You will operate as the senior authority for D365 environment and security design, driving continuous service improvement, leading cross-functional teams, and ensuring alignment with Microsoft best practice and ABF governance.
This role also plays a key part in the migration of legacy ERP systems to D365, ensuring a controlled, risk-managed, and operationally sustainable transition.
✨ Why Join Us?
We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
✅ Competitive Benefits Package including:
💼 Competitive Salary
🌴 Generous Leave – 25 days holiday + bank holidays
🚗 Free Onsite Parking
💙 Employee Assistance Programme
🩺 Health Scheme
🌟 Holiday Purchase Scheme
💰 Pension Scheme
🛒 Onsite Shop
👓 Eyecare Vouchers
🚴 Cycle to Work Scheme
🏆 Loyal Service Awards
👥 Employee Referral Scheme
🍕 Discounts on groceries, holidays and more.
Key Accountabilities
As a D365 Environmental Team Leader you will:
✔️ Own the D365 Environment Strategy and Operating Model, ensuring alignment with ABF standards, Microsoft best practice, and audit requirements.
✔️ Act as the design authority for environment, security, and release governance, providing clear direction across all D365 platforms.
✔️ Lead and develop the Environment team and third-party partners, ensuring clear accountability, performance management, and delivery against strategic objectives.
✔️ Define and govern security frameworks, including role-based access, segregation of duties (SoD), audit readiness, and compliance assurance.
✔️ Provide end-to-end oversight of environment lifecycle management, including provisioning, optimisation, decommissioning, and cost control.
✔️ Own release management governance across D365 LCS, PPAC, and Azure DevOps, ensuring robust controls and minimal business disruption.
✔️ Lead major environment and platform initiatives, including migrations, upgrades, and large-scale changes, with clear risk and dependency management.
✔️ Act as the senior escalation point for complex cross-environment incidents, driving timely resolution and root cause elimination.
✔️ Establish and maintain service standards, runbooks, documentation, and knowledge frameworks, ensuring audit readiness and operational consistency.
✔️ Drive continuous improvement and automation, improving stability, performance, and supportability of the D365 landscape.
✔️ Provide strategic technical leadership across D365-integrated applications, influencing roadmaps and architectural decisions.
✔️ Engage with senior stakeholders to ensure clear alignment between business priorities, platform capability, and service delivery.
The Right Person
We're looking for someone with:
✔️ Proven experience operating in a Lead or senior technical leadership role within enterprise ERP or D365 environments.
✔️ Deep expertise in D365 environment management, security architecture, and platform governance.
✔️ Strong leadership capability, with experience leading teams and managing third-party partners.
✔️ Advanced knowledge of D365 LCS, Release Management, PPAC, and Azure DevOps.
✔️ Strong understanding of security, SoD, and compliance frameworks within enterprise systems.
✔️ Demonstrated experience delivering complex ERP programmes, migrations, and environment transformations.
✔️ Ability to balance operational stability with strategic change and improvement initiatives.
✔️ Strong governance mindset, with experience in audit readiness, risk management, and control frameworks.
✔️ Excellent stakeholder management skills, with the ability to influence at senior and executive levels.